Privacy Policy
Privacy Policy
Effective Date: 2026-02-25
OpStack AI, Inc. ("OpStack", "we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
Information We Collect
We may collect the following types of information:
Personal Information: Name, email address, phone number, company name, job title, and other contact information.
Account Data: Login credentials, user preferences, and usage history.
Device Information: IP address, browser type, OS, device identifiers, and cookie data.
Communication Data: Your preferences for receiving marketing emails, SMS messages, and other notifications.
How We Use Your Information
We use your information to:
Provide, operate, and maintain our services
Communicate with you about your account, updates, or support
Send promotional emails or SMS messages (with your consent)
Improve our services through analytics
Comply with legal obligations
How We Share Your Information
We may share your information with:
Service Providers that help us operate our platform (e.g., cloud hosting, customer support, analytics, AI service providers for generating smart reply suggestions)
Law enforcement or regulators if required by law or to protect legal rights
Buyers or successors in the event of a business transaction (e.g., merger, acquisition)
We do not sell your personal information.
AI-Powered Features
Our mobile application includes AI-powered features, such as smart reply suggestions, to help you communicate more efficiently with your customers.
Data Collected for AI Features
When you use AI-powered features, we collect and process the following information:
Conversation context and message content
Contact phone numbers
Your user/agent identifier
Location identifier associated with your account
How AI Data is Used
This data is sent to our AI service to generate contextually relevant reply suggestions. The data is:
Processed in real-time to generate suggestions
Not used to train AI models
Not stored permanently after suggestions are generated
Third-Party AI Service
We use OpStack, Inc. to power our AI features. This provider:
Processes data solely for the purpose of generating reply suggestions
Maintains industry-standard security measures
Is contractually bound to protect your data with the same or greater level of protection as described in this Privacy Policy
Does not use your data for any other purpose
Your Consent and Choices
Opt-In Consent: Before AI features are enabled, you will be prompted to consent to data sharing with our AI service.
Opt-Out: You may decline AI features and continue using the app without them. AI suggestions will not be generated, and no data will be sent to the AI service.
Withdrawal: You can disable AI features at any time through the app settings.
AI Data Retention
Data sent to our AI service for generating suggestions is processed in real-time and is not retained after the suggestions are delivered.
Text Messaging & Email Subscriptions
By providing your phone number or email address, you may opt in to receive promotional communications from us.
Opt-In Consent
By checking the box or clicking "Sign Up" (or similar), you consent to receive marketing emails and/or SMS messages from OpStack. Message and data rates may apply. Frequency of messages may vary.
You are not required to consent to receive communications as a condition of purchasing any services.
Opt-Out
You may opt out at any time:
Email: Click the "Unsubscribe" link in any email.
SMS: Text STOP to any message or contact us directly at privacy@opstack.ai.
Your Rights
Depending on where you live (e.g., California, Virginia, Colorado), you may have the right to:
Access or delete your personal data
Correct inaccurate data
Opt out of targeted advertising or profiling
Restrict or object to data processing
Opt out of AI-powered features and associated data processing
To exercise your rights, email us at privacy@opstack.ai. We will verify your identity before processing your request.
Data Retention
We retain personal information only as long as necessary for legitimate business or legal purposes.
Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your data.
Children’s Privacy
Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal data from children.
Changes to This Policy
We may update this Privacy Policy periodically. If material changes are made, we will notify you via email or prominent notice on our site.
Contact Us
If you have questions about this Privacy Policy or your data rights, contact us at:
OpStack AI, Inc.
Email: privacy@opstack.ai
